Terms & Conditions

Returns & Cancellations

If goods are returned due to being faulty, so long as they are returned within a reasonable time, the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Subscriptions

On the rare occasion where a months coffee does not arrive on a gift subscription we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day.

In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn't arrive, provided this information is communicated within 28 days from shipping.

Shipping Policy

We aim to ship all orders on the same day, for roasted coffees the cut off is 10am for same day roasting and shipping. Our flat rate of £3.95 for all orders (up to 2kg) is on the Royal Mail 24 parcel service* delivered within the UK. VAT may be added depending on the tax status of your order. Coffee is 0% VAT.

International deliveries are calculated on a exact weight basis and send by Royal Mail International Tracked and Signed Service.

(Subscription Shipping Policy here)

*This may take up to 48 hours for delivery.

Additional Terms

Any orders placed through the site are processed, subject to stock availability.

All dimensions and weights are approximate.

We have made every effort to ensure that all products are accurately reproduced on our website.

All prices and offers shown are correct at time of ordering. However, you may find a different price should you look on our site at a different time.

We reserve the right to adjust the rate of VAT within each price quoted if the rate varies from 20%.

All orders must be paid for in £ sterling.

Regrettably, at the present time, we are unable to ship orders to the Channel Isles or Republic of Ireland.

The material on this Web Site is the copyright of Clifton Coffee Company Ltd and may not be reproduced in any form other than to print, or download for personal use, or as indicated elsewhere within this site.

The Web Site may not be commercialised in any way. Use other than as set out here could lead to actions for breach of copyright in your jurisdiction and/or the committing of a criminal offence.

Clifton Coffee Company Ltd endeavours to ensure that the information contained on this Web Site is complete or free from error, and expressly disclaims and does not assume any liability to any person for any loss or damage whatsoever caused by errors or omissions in the data or software.

Please note that acceptance of your order and the completion of the contract between you and Clifton Coffee Company Ltd will take place on despatch of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

Clifton Coffee Company Ltd is Registered in England – company No. 05235341, registered address is: C2 Island Trade Park, Bristow Broadway, Avonmouth, Bristol BS11 9FB,  and is registered for Vat No. 771 1280 46

We reserve the right to withdraw the offer at any time before the expiry.