Once processed, your order will be available for collection from our Avonmouth HQ the next working day. We will hold your order for a maximum of 2 weeks. If you have selected collection accidentally, contact Customer Support to arrange postage.

Once you’ve set up an account, we’ll guide you through some simple subscription preferences. When completed you’ll be taken to the checkout where your first order will be processed and your subscription will begin. Your order will be shipped using Royal Mail 24 or 48 service, and we aim to roast your coffee on the day of dispatch. Your order and delivery confirmation will be sent to your email and, you’ll be notified when your coffee is on its way to you, easy peasy!

Every month! Each month our roasters choose a different single-origin coffee, meaning we will send out 12 completely different single-origin coffees each year for both filter and espresso. These coffees are exlusive to our subscribers and are not available to buy online.

In your account settings, you can easily view, amend, pause and cancel your Subscription at any time.

We’ll charge you when each of your reoccurring orders are processed, for example, if you’ve created a subscription that re-orders every 7 days, you’ll be billed every 7 days.

All orders are dispatched within one working day (Monday - Friday). We’ll send you an email to let you know when your order is being processed and is on its way to you, so keep your eyes peeled!

Only orders made before 8am Monday - Friday will be dispatched same day.

Royal Mail Tracked 24 aims for next working day delivery, including Saturdays for many postcodes, with a delivery window often between 7am and 9pm. While the service strives for next-day delivery, it is not a guaranteed timeframe and can occasionally take longer, especially with redirections. 

Coffee roasted for espresso is typically roasted for longer than for filter. By increasing the roast time of a coffee, it reduces acidity and increases sweetness, making it perfect for espresso-based beverages. By roasting coffee less, it brings out more distinct flavours and characteristics, which is great for filter brewing.

Our capsules are compatible with all machines that accept Original Nespresso® Capsules.

Like any natural product, coffee will begin to degrade over time. On the label of each of our coffee bags, you’ll see a roast date. We recommend opening and using your coffee within 4-6 weeks of the roast date. To get the best flavour from your coffee, once opened, we recommend using within a week. To extend the freshness of your coffee, keep it sealed and in a cool dry place.

For filter coffee we recommend a brew ratio of 60g of coffee per litre of water (1:16), based on that, you’ll get around 16 x 250ml cups of brewed coffee. For espresso you would use 16-18g per double shot, each bag will make around 15x double espressos.

We have a few grind options available. Wholebean: coffee that’s not been ground, so perfect if you’re going to be grinding the coffee yourself. Filter grind: perfect for V60, Chemex and AeroPress brewing methods and Cafetière grind: great for full immersion brewing i.e Cafetière/ French Press and Clever Dripper.

Our coffee isn't Fairtrade certified, but that’s okay! The reason for this is because we work directly with over 90% of our producing farmers allowing us to average 140% higher than the price of Fairtrade.

We believe in transparent and ethical sourcing. Over 90% of our volume is bought directly from origin through our own relationships, with our sourcing team travelling the world creating and maintaining partnerships and ensuring our buying program delivers across the three pillars of economic, environmental and socially sustainable trade. We work closely with Co-operatives, private exporters, NGO’s and Indigenous Rights Groups to ensure that the coffees we sell are ethical, free from exploitation, and truly traceable.

Investing in a grinder is possibly one of the biggest steps you can make to improve coffee quality. Minimising the time between grinding and brewing will ensure far less of the beautiful aroma escaping your cup and being able to fine-tune your grind size to your brewing method will maximise the taste. Grinding your coffee is all part of the craft and experience in brewing speciality coffee.

Fear not, we’re on hand Mon - Friday (8am - 5pm) to answer any questions you might have. You can call us on +44 (0) 1179 820 252 or email orders@cliftoncoffee.co.uk